Fair Go Casino FAQ — Complete Player Guide
This page answers the most common questions Australian players ask about Fair Go Casino. Questions are sourced from real player reviews and enquiries submitted to FairGoReviews.com.
Licence & Legality
Is Fair Go Casino licensed?
Yes. Fair Go Casino operates under a Curacao eGaming licence, one of the oldest and most widely recognised gambling licences for offshore online casinos. It has been active since 2017.
Is it legal to play at Fair Go Casino in Australia?
Australia's Interactive Gambling Act 2001 restricts Australian-owned companies from offering real-money casino games to Australians, but it does not make it illegal for individual players to use offshore casinos. Fair Go Casino is licensed offshore (Curacao) and is used by thousands of Australian players without legal consequence. As always, check your local laws.
Account & Registration
How do I create a Fair Go account?
Visit fairgocasino.com, click "Register", and complete the form with your name, email, date of birth, and contact details. You must be 18 or over to register. Your account is usually active immediately.
Why has my account been suspended?
Common reasons include: unverified identity (submit KYC documents), suspected bonus abuse, multiple accounts detected, or violation of terms. Contact support immediately via live chat to identify the specific reason and resolve it.
Deposits & Withdrawals
What deposit methods are available?
Visa, Mastercard, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet, JET Bank Transfer, Tether, Bitcoin, Ethereum, Lightning Bitcoin, Bitcoin Cash, and Litecoin. Minimum deposit is AU$5.
What withdrawal methods are available?
Wire Transfer (bank transfer), Bitcoin, and eZeeWallet. Minimum withdrawal is AU$100. Maximum per transaction is AU$2,500.
How long do withdrawals take?
Crypto withdrawals are fastest — often within hours. eZeeWallet withdrawals are processed within 1 business day. Wire transfer withdrawals take up to 2 business days after approval. Your first withdrawal will also include KYC processing time.
Why was my withdrawal declined?
Common reasons: KYC documents not submitted or not approved; active bonus wagering requirements not met; withdrawal amount below minimum; payment method mismatch (you must withdraw via a method you've deposited with where possible). Contact live chat for the specific reason.
Bonuses
What is the Fair Go welcome bonus?
100% match bonus up to AU$200, redeemable across your first five deposits — for a total potential of AU$1,000 in bonus funds. No bonus code required; the bonus is claimed automatically.
What are the wagering requirements?
Wagering requirements vary by bonus offer. Typically 30–60x the bonus amount. Always read the specific terms of each offer before claiming. Games contribute differently to wagering — pokies usually contribute 100%, table games often contribute less.
Can I withdraw my bonus?
You cannot withdraw bonus funds directly. You must complete the wagering requirements first, after which any remaining real-money balance (up to any stated win cap) can be withdrawn.
Responsible Gambling
How do I self-exclude from Fair Go Casino?
Contact Fair Go's 24/7 live chat and request a self-exclusion. Once confirmed, your account will be closed for the agreed period and you will not be able to reopen it during that time. You can also request permanent exclusion.
Where can I get gambling help in Australia?
Call Gambling Help Online: 1800 858 858 (free, 24/7). Visit gamblinghelponline.org.au. All services are free and confidential.